614-348-9859 cs@scalestailsandpaws.com
How do I initiate services?
You may contact us by email at cs@scalestailsandpaws.com, phone at 614-348-9859 or by filling out the service request form. Please include your full name, type of service requested, dates needed and the best way to reach you.
What does the initial Meet & Greet consist of and is it required?
The Meet & Greet is required prior to scheduling any new clients. There is no charge for this service. We will schedule a pet sitter to come to your home for an initial interview- to meet your pet, become familiar with your home/routine, and discuss all important information about your pet's needs. We ask that all meet & greets be scheduled at least 48 hours in advance of starting services.
How many times and how long will you visit with my pet(s)?
Each household is different so times will vary, this is something we discuss in detail at the Meet & Greet. Typically, Scales Tails & Paws will not do less than 3 visits per day for dogs and/or 1 visit per day for cats or small animals.
How am I billed and when is payment due?
All payment is due in advance, in full unless previously agreed upon. We accept MC, Visa, Personal Checks & Cash. There is a $25.00 fee for all returned checks.
Do you have references?
Yes, we are happy to provide references upon request.
What is your refund/cancellation policy?
Holiday 50% of the invoice for scheduled care to be paid if less than 4 day notice is given
0-48 Hrs 50% of the total invoice for scheduled pet care is due
2+ Days No charge, refund in full
* Mid Day walking clients, notice is required by 9am the day of scheduled services. Otherwise payment is due for the originally agreed upon time.
What about privacy issues?
Simply put, we treat clients, their pet(s) and homes as we would want ours treated. We restrict all activities only to parts of the home/yard deemed appropriate by the clients.
Scales Tails & Paws does not disclose any information to third parties, including name, number, address or pet information.
Extreme Weather-
Scales Tails & Paws reserves the right to limit time outside in extreme or inclement weather. This includes severe thunderstorm in the immediate area, wind chills below 10 degrees, temperatures above 95 degrees or extremely icy conditions. Our goal is to keep your pets health, comfort and safety in mind.
Holidays-
There is a $10 fee per day for the following holidays:
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.
