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Scales Tails & Paws, Clients and Coronavirus

For almost 13 years, Scales Tails & Paws has managed through snow, ice, wide spread power outages and many other uncontrollable events, but COVID-19 is like nothing we’ve ever seen. We continue to provide the highest quality pet care in our community, and we hope to weather this storm, as well.

I’m sure you have seen many small business posts like this. The sad reality is that all it takes for smaller companies to face making some really hard decisions, such as laying off employees or even closing their doors is just a natural disaster or health crisis, such as this virus, away. I’ll try to keep this short, as I know so many companies are already bombarding you. I hate to be one more voice in the void but since we have a unique relationship with our clients which includes coming into your homes, there is some information I would like to pass along.

We have to weigh the benefits vs risks to our employees and our clients to remain open for those who still need us and for our sitters who count on working to pay their bills. They don’t work = they don’t get paid. This goes for most service industries such as your house cleaners, nannies, stylists etc. This means we are relying on our clients more than ever, especially to keep our team healthy. We are taking steps to make sure we stay germ free and request your help in providing soap and paper towels for the team so we can wash our hands at the beginning and end of each visit along with other preventative measures we are taking. We are happy to wipe down anything we touch (although we are trying to keep anything down to the bare minimum at this point) with cleaning sprays or wipes if those are left out as well. We are keeping a close eye on what is happening here in our area as well as across Ohio and the US. If you suspect you may have the virus or are sick at all, please let us know so we can cancel services, without penalty. All sitters are taking many preventative measures and unfortunately in one case, one of our team members who came into contact with someone who had just come home from Italy, that included putting her on a two week minimum hiatus (she is now cleared- YEA!!). It is not worth the risk to either our team or you, our clients and I would much rather be overly cautious than not.

With that said, there are some ways to help small companies, like ours, weather this storm a little more easily. This virus hit at a most inconvenient time for all of us! Didn’t the virus know it is travel season and everyone wants to flee Ohio for some fun in the sun 😉 We know you want to go on those trips as much as we want to come play with your furkids! These things listed below sound simple and like they don’t make a difference but they absolutely do!

How can you help?

1.Refer us to friends, family, neighbors, your vet and co workers. Most small businesses rely heavily upon referrals and are the highest compliment you can give.

2.Continue to utilize services when and if possible. Our team is taking an incredibly large hit that may include multiple weeks of no working in a time that typically helps us during the slower seasons.

3.Leave Reviews online (Google, Facebook, Angie’s List & Yelp) Next to referrals, the majority of new clients find us by online reviews.

4.Comment, like & share our posts on social media- this means a wider audience sees our posts.

5. Sign up for an upcoming Pet First Aid & CPR class by emailing Ingrid @ Our next upcoming class is scheduled for 4/26, will include a host of valuable information and knowledge for pet owners on common issues from choking to bee stings, how to properly care for a wound to performing CPR if the worst were ever to happen.

Hopefully life will have returned to some bit of normalcy by the time class is here. This is the same class that many area groomers, sitters and other pet professionals take each year.

We want to thank each one of you for watching out for our team and helping keep them (and you!) healthy. If you have any questions or concerns, I am always just a phone call or email away.

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